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Network Analyst - Toronto

ROSS (a division of Pinnacle) represents a major innovation in the process of recruitment. Our unique model truly creates strategic alignment between the goals of hiring managers, HR professionals, recruiters and career/contract seekers. Click www.getROSS.com for more details.
The Tier 1 Network Analyst’s role is to support the stable operation of all external clients and internal computer networks of our client. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.

Responsibilities

- Incident Management
- Respond to incoming calls, alarms and e-mails regarding client network issues, client change requests, etc.
- Open trouble tickets on all incidents
- Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.
- Maintain security solutions, including firewall, VPN and intrusion detection-prevention systems.
- Maintain all network hardware and equipment, including routers, switches, hubs, etc.
- Works with vendors and carriers during problem analysis/resolution as required.
- Monitor and test network performance and provide network performance statistics and reports.
- Take direction from Tier 2, Tier 3 Network Analysts and supervisors
- Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Support development and implementation of networking projects and new technology installations.
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
- Maintain up-to-date knowledge of client contracts.
- Practice network asset management, including maintenance of network component inventory.
- Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
- Liaise with, and provide training and support to other Network Analysts on network issues.
- Prepare and ensure accuracy of documentation, procedures, manuals, and check lists.
- Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
- Understanding of the organization’s goals and objectives.
- Take Part in a 7×24x365 rotating shift environment
- Work overtime where required

Position Requirements

- College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
- Certifications with Cisco and/or Juniper (CCNA/JNCIA minimum requirement or working towards completion).
- Working technical knowledge of network and PC operating systems.
- Working technical knowledge of current network hardware, protocols, and standards.
- Ability to operate network component analyzers, scanners, and testers.
- Understanding of the organization’s goals and objectives.
- Strong written and oral communication skills.
- Good interpersonal skills.
- Ability to conduct research into networking issues and products as required.
- Ability to present ideas in user-friendly language.
- Self motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Must have access to a vehicle.

Core Competencies

- Customer Empathy and Focus
- Team Spirit
- Passion for Excellence and Integrity
- Tenacity and Resilience

Work Conditions

- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
To apply for this role please email your resume to Shannon Baker. If you’re not interested, but know someone who is, please help a current or former colleague in their career development by referring them. There is no referral fee for this position.

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