Will Apple join the conversation?
Just when I thought that my experience with Apple’s customer service was the exception the rule of how they operate as a one off I caught a post on Shel Israel’s blog that points to a post from titled "Apple loses a customer." Shel H. asks some great questions "Does Apple think for a minute that business people can wait up to 20 days for a laptop to be repaired? And why should they keep a hard drive that I paid for when I bought the laptop? And why should a hard drive fail after only 18 months (and it’s not my primary computer)?"
I posted about my experience a few days ago "Is this an Apple battery before it explodes" and also wonder whether Apple really thinks that their customers should have to wait 6 - 8 weeks 4 - 5 months to send a replacement battery, especially when THEY MADE THE ERROR.
Here’s the latest shot of my battery…
Â
So Apple, will you join in on the growing number of customers who are having conversations and some serious concerns or will you ignore the people who keep your lights on?
Tags: Shel Holtz, Shel Israel, Apple, customer service, MacBook Pro
Search This Site by:Written by Dave Forde - Visit Website
Post a Comment