Empowering Your People To Give an Amazing Customer Experience

Guest Post: Lori Franze is a multi-faceted marketer. She has worked in direct, CRM, content, social and b2b in her 12 year career.  She currently freelances supporting agencies and other organizations with their account management, strategy and even execution of their various programs and campaigns.   You can connect with Lori on LinkedIn or Twitter.   I think some of you may be shocked to hear that this blog post is about an amazing customer experience I had with …. Rogers! Yes, you read that correctly and I was just as surprised as it happened and had to share it. I always review...

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