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Rogers Partners With Twitter to Make Customer Service #easier

Submitted by on September 15, 2016 – 2:42 pm
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Rogers has announced a global first today, as they have set up a new partnership Twitter to offer customers a new customer service option.   Twitter’s new business support features allow people to easily have a direct, secure, continuous chat with a live care team representative – without having to follow the page. Customers can keep track of the conversation and respond at their own convenience. Rogers is joining a select group of global companies who are the first to offer this new service to customers.

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The new Twitter business support features will include a new page layout with a bigger, easier-to-find direct message button, and published service times so customers know when they can expect to get help. The profile also allows Rogers and Fido to pin the most timely, service-related tweets on their newsfeeds so customers can find the most relevant information quickly.

To start a conversation with Rogers or Fido on Twitter, just go to @RogersHelps, @RogersBuzz, @FidoSolutions, or @FidoMobile, and press the Message button and start messaging. It’s that easy.

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Dave Forde

Dave “The Connector” Forde has been involved in the technology industry across Canada for over 10 years in sales and marketing roles, he launched PR In Canada, and on Profectio.

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